Airbrush Warehouse offers a 30-day return policy on any "Damaged in Transit" products except those sold on a "No Returns Basis". Details of our "No Returns Basis" & "Damaged in Transit" products are provided below'.

Unless otherwise specified, the benefits conferred by warranties set out herein are additional to all other conditions, warranties, guarantees, rights and remedies expressed or implied by the Trade Practices Act.

Airbrush Warehouse may, at its sole option, revise the Policies from time to time without notice. Prices and availability are subject to change without notice. Typographical, product description, pricing, images and other errors are subject to correction, even after orders and/or payment are accepted. 

Airbrush Warehouse HEREBY DISCLAIMS ALL OTHER WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. 

Not all products are eligible for return to  Airbrush Warehouse. Carefully review all return policies (below) before making your purchase. Shipping charges may apply and are not refundable.

If you still have questions after reading our Return Policy, please do not hesitate to contact our Customer Service Staff on 0417 476 434 or by e-mail
 

All goods to be returned, whether defective or not, will require a Return Authorisation Number before they can be returned.

To obtain a Return Authorisation Number, please contact our Customer Service staff by telephone on 0417 476 434 or by e-mail

You will need to supply the following information, most of which will be on your Packing Slip or Invoice before we can issue a Return Authorisation Number:

• Name and Contact Details of Original Purchaser.
• Our Reference Number
• Part Number of Product to be Returned
• Date on Packing Slip or Invoice
• Reason for Return
• Your Name and Contact Details.

Each Return Authorisation Number is only valid for one (1) product and must match the product authorised for return.

Return Authorisation Numbers are only valid for 14 days so we must receive the returned product into our warehouse within this period otherwise the return may not be accepted.

It is the customer's responsibility to ensure that all products are suitably packaged in order to prevent damage during return shipping and the customer must not write on or attach labels to the product being returned, otherwise the return may not be accepted.

A copy of the original Packing Slip or Invoice must be included with the returned product.

The Return Authorisation Number should be clearly visible on the outside of the product- shipping carton and addressed to the following address (unless otherwise directed): -

Airbrush Warehouse Returns
PO Box 8013,
Rivett  ACT 2611.

For "Damaged in Transit" or "Incorrectly Shipped" product  Airbrush Warehouse will arrange for the product to be picked up for return to  Airbrush Warehouse. (The method might vary depending on product). For all other returns the customer is responsible for costs associated with return of the product to  Airbrush Warehouse. Airbrush Warehouse will not pay, nor reimburse any costs associated with a customer-organized shipment.

Airbrush Warehouse recommends that products returned by post should be sent by registered or certified mail.  Airbrush Warehouse accepts no responsibility for loss or damage occurring in transit on return to  Airbrush Warehouse.

 Airbrush Warehouse will check all products returned as defective or damaged within 7 days of receipt into our warehouse. If it is determined that the product is in the correct condition it will be returned to you and you will be invoiced for the processing and freight costs associated with the return.

 Airbrush Warehouse reserves the right to refuse any returns that: -

• Are incomplete or missing parts.
• Are not returned in their original packaging.
• Show signs of physical damage to the product or its packaging.
• Does not include a valid Return Authorisation Number on the shipping label.
• Has an expired Return Authorisation Number.

In the event that you receive a product that appears to have been Damaged in Transit you should:-

• Refuse to accept delivery of the product.
• Direct the Courier to Return Goods to Sender.
• Notify our Customer Service Staff immediately.

If you have already accepted delivery, and then notice that the product appears to have been Damaged in Transit you should notify our Customer Service Staff immediately.

You will be issued with a Return Authorisation Number in accordance with the above procedures.

You will need to package and address the product for return in accordance with the above procedures.

We will arrange for the product to be collected from you for return to  Airbrush Warehouse.

For products which are found to be Damaged in Transit a credit will be issued for the original purchase price of product returned and the freight costs associated with the initial delivery to you.
 

In the event that you receive a product that's different to the one ordered you should notify our Customer Service Staff immediately upon receipt of the product.

You will be issued with a Return Authorisation Number in accordance with the above procedures.

You will need to package and address the product for return in accordance with the above procedures.

We will arrange for the product to be collected from you for return to  Airbrush Warehouse.

For products which were Incorrectly Shipped a credit will be issued for the original purchase price of product returned and the freight costs associated with the initial delivery to you.
 

The term "No Return Basis" means that unless the product is "Damaged in Transit", the product will not be accepted for return unless it is defective within the warranties imposed by statute and which cannot be excluded by agreement.

Examples of Products sold on a "No Return Basis" include: -

• Products with a "Price Markdown" label.
• Products with a "No Return" label.
• Products specially ordered for a Customer.
• Product listed on the Packing Slip or Invoice as "No Return".

Examples of conditions under which we would accept "No Return Basis" product are: -

• "Damaged in Transit" product.
• Product which develops a fault (except those due to willful damage, or customer misuse) within the first 14 days after purchase.
• Could reasonably be considered to be of unmerchantable quality.

A Credit Note would normally be issued within 7 days of us receiving the returned goods, with the exception of goods that are not obviously faulty and may require testing.

Where a product is returned because you believe it is faulty and the fault cannot be observed by our staff. In such cases the testing process may result in delays of up to 28 days in determining if a Credit Note will be issued.

The Credit Note which is issued can then be used as a Payment against future purchases or converted to a Refund.

We will only issue Refunds on request. For your security all Refunds will be made either by Cheque, or by applying a Credit against the Credit Card used for the original purchase. The actual method of refund will be dependant upon the payment method used for the original purchase.